Privacy Policy

At Pearl of Africa Tours, located at Plot 42, Lugogo Bypass, Kampala, Uganda, and reachable at +256 895 948556 or privacy@pearlofafrica.tours, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, book tours, or interact with us in any way. This policy is effective as of October 26, 2026.

Information We Collect

We collect several types of information to provide and improve our services:

  • Personal Information: This includes your name, email address, phone number, postal address, date of birth, passport details, and any other information you provide when booking a tour, subscribing to our newsletter, or contacting us.
  • Payment Information: When you make a booking, we collect payment information such as credit card details or other payment method information. This information is processed securely by our payment processors, and we do not store your full credit card details on our servers.
  • Travel Information: We collect information related to your travel plans, such as flight details, accommodation preferences, dietary requirements, and any specific interests or needs you may have.
  • Website Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use cookies and similar technologies to collect this data.
  • Communication Data: We retain records of your communications with us, including emails, chat logs, and phone calls.

How We Use Your Information

We use your information for the following purposes:

  • To Provide Services: To process bookings, arrange tours, communicate with you about your travel plans, and provide customer support.
  • To Improve Our Services: To analyze website usage data, identify trends, and improve the functionality and content of our website.
  • To Personalize Your Experience: To tailor our services to your preferences and interests, and to provide personalized recommendations.
  • To Communicate with You: To send you newsletters, marketing communications, and other information about our tours and services. You can opt out of receiving these communications at any time.
  • To Comply with Legal Obligations: To comply with applicable laws and regulations, including tax laws, immigration requirements, and security regulations.
  • To Protect Our Rights: To protect our rights and interests, including to enforce our terms and conditions, prevent fraud, and resolve disputes.

Sharing Your Information

We may share your information with the following parties:

  • Service Providers: We share your information with third-party service providers who help us provide our services, such as hotels, tour operators, transportation companies, payment processors, and marketing agencies. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect sensitive information transmitted online.
  • Storing your information on secure servers.
  • Implementing access controls to restrict access to your information to authorized personnel.
  • Regularly monitoring our systems for security vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at privacy@pearlofafrica.tours.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your use of our website. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies for the following purposes:

  • To remember your preferences: Cookies allow us to remember your preferences, such as your language and currency settings.
  • To analyze website traffic: We use cookies to analyze how visitors use our website and to identify areas for improvement.
  • To personalize your experience: We use cookies to personalize your experience by showing you content that is relevant to your interests.
  • For marketing purposes: We use cookies to track your online activity and to show you targeted advertisements.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block or delete cookies, you may not be able to use all of the features of our website.

Children's Privacy

Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@pearlofafrica.tours. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Pearl of Africa Tours
Plot 42, Lugogo Bypass
Kampala, Uganda
+256 989 569523
privacy@pearlofafrica.tours

Our Data Protection Officer is Ms. Imani Nakato, who can be reached at the email address provided above.